QUALITY CONTROL

All Superstar Chains are 18k gold over Sterling silver (0.925)and comes with an 18k gold plated Sterling silver Box chain. 

Basic Home Care Instructions: 
There are several things that should be avoided when interacting with the jewellery. For instance, some everyday chemical combinations can be harsh on gold and silver so it is important to steer clear of them. 
Remove Jewellery During Everyday Tasks – Cleaning products and Cosmetics can affect the surface of the bracelets, necklaces (acrylic, Swarovski, etc.) taking away from their natural gleam. Due to the exposure to chemicals, its best to remove your jewellery when cleaning, gardening, taking a shower, applying lotions, hairspray, perfume and makeup, that way you are limiting the exposure to any potential damage. 
Don’t Wear Jewellery in Swimming Pools and Spas - the chlorine in the water can react with the metals found in jewellery and can affect the colour and even cause structural damage. 
Remove your jewellery when changing clothes or sleeping, because it can cling to fabric and possibly break or rip. You should also remove any jewellery you have on during contact sports, because hard hits can damage jewellery and also hurt you and the people involved. 

Good silver will eventually tarnish, so to save time on extensive cleaning in the future, it is best to take care of it in the present. 

Use Jewellery Cleaning/Polishing Cloths Regularly – we recommend that you remove any light tarnish that appears or fingerprints with a professional cloth. You can use a svelte or an old diaper as well, but professional cloths are the best. Using a paper towel or tissue is not recommended because the fibers that exist in these products that cause scratching. 
Use Warm Water to Clean - To remove oils, dirt or fingerprints, add a small quantity of mild liquid soap to half a cup of warm water, soak the piece for 2-3 minutes and cleanse properly with clean water. Dry completely. 
It is important to use a silver polisher to clean your jewellery, when you see that the silver starts to tarnish. It is normally best to stick to well-known silver-care product manufacturers, because some inferior products can cause scratching. These are available through supermarkets, silver dealers and jewellery stores, as well as on the Internet.


SHIPPING AND RETURNS

All pieces will be sent by express tracked postage unless otherwise stated. Postage and handling cost is $10.00AUD for all Queen of Pentacles pieces. 

Shipping is also available internationally


FAULTY ITEMS

All items are quality checked prior to shipment. 

Please note that wear and tear in the course of normal use is not considered a fault.  Jewellery items are delicate and should be handled with care. 

If you wish to return a faulty product, Queen of Pentacles will happily repair or exchange the original piece in accordance with the following process:
• The product must have been purchased within 2 weeks of notification
• You must notify Queen of Pentacles by the email form provided on the contact section of the site containing a "proof of purchase", being either the PayPal confirmation, or email confirmation from us.
Queen of Pentacles will respond within 24hrs with a Return ID number and confirmation of return postal address.

Please understand that all sales are final and we do not accept refunds.